SailGPSydney Grand Prix FAQs

SailGP Sydney Grand Prix FAQ’s

Official Viewing Area - Shark Island

Event Dates: Friday 15th February 2019 2:30pm-6:30pm and Saturday 16th February 2019 2pm-6pm.

How do I get to and from SailGP Official Viewing Area (Shark Island)
All ferries will depart ‘Man O War Steps’ Sydney Opera House (east).

Departure times will be 30-45 mins before advertised event times. To ensure smooth sailing, please arrive 45 mins before the event start time. That way we can get you on your way to the Official Viewing Area quickly.

Please note: to provide the best experience possible, our departure times are strictly observed and we cannot wait for late-comers. So please ensure you allow extra travel time on your journey to the Man O War steps to avoid delays.

Due to the Road & Maritime Services enforced exclusion zone, no water Taxis or private vessels will be able to cross through to the official viewing area on Shark Island after 3 pm on Friday 15 February and 2pm on Saturday 16 February. Missing the last ferry may result in you being unable to access the official viewing area on Shark Island. You will not be provided with a refund for missing the scheduled ferry.

Returning from the Official Viewing Area
Ferries will start to depart from the ‘Official Viewing Area’ on Shark Island at the conclusion of the event time. Return times on your tickets are approximate only.

Ferries will return to ‘Man O War Steps’ Sydney Opera House (east).

PLEASE NOTE: Alcohol is not allowed to be consumed on the return ferry trip. Any alcoholic beverages will be removed and discarded.

What and Where?
SailGP Sydney Grand Prix Official Viewing Area (Shark Island) is literally in the middle of the action and offer the ultimate experience with the best vantage point to view all of the races. The area will be transformed into an exclusive spectator venue complete with a big screen showing live race coverage and commentary.

Along with dedicated shore-to-shore transfers from Man-O-War steps, you will receive a gourmet food hamper and a premium open bar on the Island. Tickets are limited for this experience.

This a fully licensed event
This means that you must be of the legal drinking age of 18+ to attend and no BYO alcohol or food is permitted. Security will be bag checking at the wharf.

There will be a range over alcoholic and non-alcoholic beverages available, along with substantial food hampers per person.

What should I bring with me?

  • Please make sure you wear suitable footwear as the island can be rugged in places. Safety and comfort first.
  • Sunscreen and a hat.

What Should I not bring with me?

  • Alcohol, non-alcoholic drinks - this includes water, juice, soft drinks etc. which will be provided to you.
  • Food - we have amazing gourmet food hampers on the island.
  • Tables & chairs.
  • Umbrellas.
  • Pets (other than trained assistance animals such as a guide dog) - please contact sydney@sailgp.com prior to purchasing your ticket to ensure your assistance animal is able to enter the island in accordance with Office of Environment & Heritage.
  • Drugs and illicit substances.
  • Weapons.
  • There will be a security check at Man O War Steps and prohibited items will be confiscated.
  • SailGP does not take responsibility for confiscated items.

Can I bring the kids?
This is an over 18’s only event.

Can I bring my pets?
Only trained assistance animals such as guide dogs will be allowed onto the Island. Please contact sydney@sailgp.com prior to purchasing your ticket to ensure your assistance animal is able to enter the island in accordance with Office of Environment & Heritage.

What happens in bad weather?
Please note SailGP Official Viewing Area on Shark Island is an outdoor event and will proceed rain, hail or (no) shine. The island location can be affected by the weather conditions so come prepared with wet weather gear.
The Event will only be cancelled if the weather conditions become extreme and dangerous on the day of the Event or in the lead-up. Please note that an assessment regarding cancellation may be delayed, due to the changeability of weather conditions at this time of the year.
The decision to cancel the Event may be made on the Event day. Attendees should check this website and social media before departing for the Event for messages on wet weather arrangements.

Photography
Media and professional photographers must arrange accreditation through sydney@sailgp.com for access into media locations.
There will be photography and filming taking place at Shark Island. If you do not wish to be captured please notify a member of our crew.
We would love to share your experience on our Official Viewing Area for SailGP Sydney 2019 please feel free to email your pictures into sydney@sailgp.com or tag @sailgp by doing so you are granting SailGP to use your images for marketing and promotional purposes. Please be mindful of those around you and respect their privacy.

What if I hurt myself whilst I am on the Island?
First Aid is available on the island. Please ask Security, Event staff or First Aid officers for help. Please consider others as well as your own safety. If someone is in need of medical attention please let Security, Event staff or First Aid know so they can help. Safety comes first.

Are Pass Outs Available?
Shark Island is literally in the middle of our race course, you will not be able to depart Shark island until one-hour post-race via official ferry transport.

What if I want to leave the island before the event finishes?
You will not be able to leave the island early due to the exclusion zone surrounding the island.

Ticketing
Tickets for the Official Viewing Area on Shark Island are available through Ticketbooth by going to https://events.ticketbooth.com.au/event/sailgp-shark-island. If you have any questions regarding your ticket purchase please contact Ticketbooth Support on the following link https://support.ticketbooth.com.au/contact/

I am having difficulty making my purchase
Experiencing difficulty ordering your tickets? Ticketbooth help desk is monitored 24/7, please click here to submit your query. https://support.ticketbooth.com.au/contact/

Can I get a refund?
All ticket sales through Ticketbooth are final as stated in the Ticketbooth’s Terms and Conditions of sale and there are no refunds on tickets except in accordance with the Live Performance Australia code of practice; for example, if the event is cancelled or rescheduled.

Will I be able to buy tickets on the day
SailGP Sydney Grand Prix Official Viewing Area has a limited number of tickets and the Island’s capacity is strictly capped. If tickets are not sold out, we will be selling tickets until midday 14 February, 2019 for the Friday 15 February event and midday 15 February for the Saturday 16 February event.

Disability Access
Due to the limitations of the wharf on Shark Island, a permanent accessibility option to allow the use of wheelchairs on the island has not yet been identified and put in place by the Office of Environment & Heritage. Therefore, we will liaise with each person on a case by case basis so that we can work through your needs and requirements and look at whether we can accommodate these to support you in coming along to the event. If you are able to provide us some additional information this will help us determine whether this may be a possibility – please contact us at sydney@sailgp.com

No Smoking
As Shark Island is a National Park there is no smoking allowed anywhere on the island.

No swimming at this event
Shark Island is located on a busy harbour. There is a no swimming policy in place for the duration of this event.

Conditions of entry

  • This is an over 18’s event. Entry will be refused to persons under the age of 18
  • Admission to the event will only be granted upon presentation of a ticket
  • It is a condition of entry that all patrons present a valid and acceptable form of photo identification (Australian Drivers Licence, passport or RTA endorsed proof of age card)
  • As this is a licensed venue, entry will be refused to people who are intoxicated and/or disorderly
  • Patrons choosing to bring valuables to the venue do so at their own risk
  • Any patron may be required to undergo search, pat down, bag check and / or metal detector search at the wharf and/or during the event. A person who refuses to undergo such a search, pat down and/or bag check may be prohibited from entering the event without being entitled to a refund of the admission fee, or such a visitor may be immediately removed from the event
  • There are no pass outs
  • This is an all weather event and will proceed in the case of rain, hail or shine. No refund will be provided
  • There is no smoking at this event as you are on National Parklands
  • SailGP maintains a zero tolerance drug policy
  • SailGP maintains a zero tolerance policy to dangerous, abusive and/or threatening behaviour – anyone showing these behaviours will be ejected from the island at their own expense
  • None of the following will be accepted onto the island : weapons of any kind, glass or breakable containers, metal cutlery, including cheese knives, skateboards, scooters, roller blades or bicycles, pets (except trained / approved assistance animals), food, furniture or structures (table, chairs, eskies etc)
  • Intoxicated persons will be removed from the island at their own expense
  • SailGP reserves the right to refuse entry to any persons who breach the Conditions of Entry

Cockatoo Island - Guided Public Tours

How do I get to and from SailGP Guided Public Tours (Cockatoo Island)
Cockatoo Island is the largest island in Sydney Harbour. It's located at the junction of the Parramatta and Lane Cove Rivers just a short ferry ride from Circular Quay.

Hop on a ferry Catching a public ferry is the easiest way to visit Cockatoo Island. Harbour City Ferries run regular services to Cockatoo Island every day of the week, departing from Circular Quay, Darling Harbour and Barangaroo, as well as from wharves along the F3 Parramatta River ferry route. You’ll find the latest ticket information, including prices, timetables and purchase locations, click here https://transportnsw.info/travel-info/ways-to-get-around/ferry You can also visit Cockatoo Island by water taxi, private boat or kayak.

Where do I go for my Guided Public Tour?
When you arrive by ferry, you’ll notice the Visitor Centre near the Parramatta Wharf, your SailGP Sydney Grand Prix guide will be waiting for you 15 minutes prior to your session start time. Make sure you have your ticket ready for scanning. Digital or printed tickets accepted.

Accessibility
As a former industrial site, Cockatoo Island features occasional uneven surfaces, voids, trip hazards and cliffs. Please mind your step, keep a close watch over children and take care at all times.
Most of the island is wheelchair-friendly, with accessible toilets on both the lower and upper island – though please beware of the steep incline to the top, with some uneven surfaces and wheelchair-inaccessible buildings along the way. The Guided Public Tour route is wheelchair accessible although we suggest a moderate level of fitness.

Lockers
For the convenience of day visitors, you’ll find coin-operated lockers in the Muster Station near Parramatta Wharf.

SailGP does not take responsibility for your valuables.

Visitor Regulations
SailGP Technical Area is a working site and has restricted and accredited access requirements. Please stay with your Guide and keep within the public access areas. Public access areas may be further restricted at times to allow for the operational movements of the F50’s.

This will be an exciting time so if this happens during your Guided Tour please follow the instructions of your guides, and enjoy this special moment.

Cockatoo Island is a former industrial site – please take care and watch out for:

  • uneven surfaces
  • voids
  • trip hazards
  • cliffs

Please don’t bring the following onto the island:

  • Alcohol – it can be purchased at Societe Overboard Cafe and the Cockatoo Island Marine Cafe and consumed within their licensed areas.
  • Portable BBQs and no lighting of fires
  • Animals (except guide dogs)
  • Skateboards and rollerblades (bicycles and scooters are allowed)
  • Drones or remote controlled vehicles and aircraft
    Please consider others and don’t:
  • Smoke in buildings or within 5 metres of cafes
  • Enter construction areas
  • Climb on cliffs or historic structures
  • Fish from the island or within the exclusion zone
  • Camp outside of the designated campground

A permit must be obtained in advance to do the following:

  • Erecting gazebos or marquees
  • Performing commercial activities
  • Holding private functions
  • Playing amplified music

What should I bring with me?

  • Please make sure you wear suitable footwear as the island can be rugged in places. Safety and comfort first
  • Sunscreen and a hat

Can I bring the kids?
Absolutely bring the entire family, this is a ticketed event all ages are welcome, children under the age of 4 years do not require a ticket but must be accompanied by a responsible adult in possession of a SailGP Guided Public Tour ticket.

Bag Checks
In the interest of maintaining visitor safety, rangers and security personnel stationed on the island enforce the Harbour Trust's rules and regulations, including the No BYO alcohol policy. Relevantly, our rangers will undertake random bag checks as visitors arrive at Cockatoo Island, and are empowered to confiscate prohibited items, including alcohol, portable BBQs and skateboards.

  • Harbour Trust rangers and security will request that you surrender any alcohol before the bag check commences. Any item you surrender will be placed in the rangers and security office for you to pick up on departure.
  • If you do not surrender your prohibited items and an item is found during the bag check, you can be fined up to $340.
  • If you decline a bag check you will be asked to leave the island on the next ferry.
  • Security and rangers also patrol the campground area.

Will I be able to buy tickets on the day?
This is a ticketed event and tickets are limited. It is advised for you to obtain your FREE tickets from sailgp.com/syde before arriving on the island.

Photography
There will be photography and filming taking place at Cockatoo Island. If you do not wish to be captured please notify a member of our crew. We would love to share your experience on our Guided Public Tours on Cockatoo Island for SailGP Sydney Grand Prix 2019 please feel free to email your pictures into sydney@sailgp.com or tag @sailgp by doing so you are granting SailGP to use your images for marketing and promotional purposes. Please be mindful of those around you and respect their privacy.

Official Spectator Boats - Captain Cook Cruises

Event Dates: Friday 15th February 2019 2:30pm-6:30pm and Saturday 16th February 2019 2pm-6pm.

What and Where?
SailGP Sydney Grand Prix Official Spectator Boats depart from King Street Wharf No. 1 Darling Harbour, approx 8-minute walk north of SEA LIFE Sydney Aquarium and only a short walk from Wynyard via the new Wynyard Walk.

Please present your ticket to Captain Cook Cruises, King St Wharf No.1 to gain entrance. You will need to arrive at least 20 minutes prior to departure and bring valid photo identification, as the venue reserves the right to require it for entry.

We regret the vessel cannot wait for late arrivals. Unauthorised duplication or sale of your ticket may prevent you from being admitted into the event.

Can we bring our own drinks?
All vessels are licensed premises with bar facilities available. Please refer to Captain Cook Cruises Responsible Service of Alcohol Policy. Drinks may not be brought onboard.

Are seats assigned?
There is no assigned seating. Guests can move freely around the vessel.

What is the dress code?
Smart casual

Are there facilities for Children?
All children under 18 years must be escorted by adults. Children are welcome to cruise, however please keep in mind that you are on the vessel for several hours and sometimes children do get restless. Infants under 4 years are free of charge.

What if it is raining or the weather is bad?
The Official Spectator Boats will operate regardless of the weather. Vessel features include comfortable all-weather lounges with expansive viewing windows. Should the event be cancelled for any reason you will be contacted with further details.

When do I need to pay?
Full payment is required at time of booking. There are no group discounts for the SailGP Official Spectator Boats

Date Changes and Cancellation Fees
Date changes, refunds, cruise credits and cancellations are not permitted. 100% cancellation fee applies to all bookings.

Is wheelchair access available?
Please click here to view our Accessibility Policy.

How do I get to my Official Spectator Boat?
King St Wharf No.1 is very conveniently located near most city hotels and major city bus, rail, ferry and taxi stations.

Train
Nearest station Wynyard Station-For timetables and information please visit Sydney Trains.

Bus
Nearest bus stop York Street- For timetables and information please visit Sydney Buses.

Ferry
Nearest ferry Wharf Captain Cook Cruises operates ferries directly to King St Wharf from Circular Quay, Manly & Watsons Bay- For timetables and information please visit our ferry page.

Taxi
Drop off and pick up location for a taxi is Lime Street, parallel to the King Street Wharf promenade.

Car Parking
Captain Cook Cruises customers receive special rates at selected Wilson Parking Stations when you pre-book your car park online.
Please click here for more details.

Ticketing Tickets for the Official Spectator Boats are available through Captain Cook Cruises by going to https://www.captaincook.com.au/sydney-harbour-cruises/whats-on-in-sydney/sailgp/. If you have any questions regarding your ticket purchase please contact Captain Cook Cruises directly at https://www.captaincook.com.au/more-info/contact-us/ or call +61 2 9206 1111.