Definitions
In this Policy: the “First Race” is defined as the starting sequence completing and one competing yacht crossing the start line.
1.0 Refund Policy
1.1 Race Village General Admission
1.2 Grandstand
Single race day tickets
Weekend tickets
Refunds will be paid pro-rata if cancellation happens on one or more of the days of scheduled racing.
Definitions
In this Policy: the “First Race” is defined as the starting sequence completing and one competing yacht crossing the start line.
1.3 Spectator boat program
SailGP Cruise Select (CS) and SailGP Cruise Premier (CP)
Single race day tickets
Weekend tickets
Refunds will be paid pro-rata if cancellation happens on one or more of the days.
SailGP Private Cruise
For all services booked through the official Charter Boat Partners ‘Solent Events’ and ‘Marine events’ the partners refund terms apply.
1.4 Sponsor Hospitality
SailGP Adrenaline Lounge (AL)
Single day tickets
Weekend tickets
Refunds will be paid pro-rata if cancellation happens on one or more of the days of scheduled racing.
Note: SailGP reserves the right to cancel or close, or make changes to the opening times, dates and places of the SailGP facilities and spectator boat program and to the times of the racing.
Ticket refund process
Guests who have purchased SailGP Grandstand tickets for Saturday will be offered the following options:
Step 2 - Select your name in the top right corner and select your tickets
Step 3 - Arrive at 'My Tickets'
Step 4 - Select ‘MORE’ from the drop down and select ‘contact host’
Step 5 - From the message modal that appears, enter any additional information, if needed, and click 'Send'.
Customers who checked out as a guest and who do not hold a Universe account will need to contact cowes@sailgp.com.
2. Ticket upgrade to Sunday’s Cruise Premier, SailGP’s all-inclusive, premium on-water experience with exclusive access to a dedicated prime viewing area, closer than any other spectators on the race course perimeter. This will be offered at a discounted rate of £40 (face value of £195). You can find out more about Cruise Premier here. To receive the exclusive upgrade follow this link.*
Please note, you will need to present your original Saturday SailGP Grandstand ticket alongside your Cruise Premier Upgrade ticket to access the on-water experience. Tickets will be allocated on a first-come, first-served basis until Cruise Premier reaches capacity.
* Guests requesting a full refund who do not hold a Universe account will be contacted by SailGP within 3 business days. A refund takes 5-8 business days to process.
We sincerely apologise for the likely inconvenience this may cause.