Definitions

• “Adrenaline Lounge” means the VIP hospitality facility and associated services.
• “Entertainment” means any musical performance staged during the event at the Race Stadium or on-water at the Event site.
• “Event” means the sailing regattas featuring the Teams competing in foiling catamarans that are designated by SailGP as the principal sailing regattas of the Series.
• “First Race” means completion of the starting sequence and one competing yacht crossing the start line.
• “Force Majeure Event” means any event affecting performance of this Agreement which is beyond the reasonable control of the Promoter including: acts of God, extreme weather (including for the avoidance of doubt high winds), flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; nuclear, chemical or biological contamination or sonic boom; any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition; collapse of buildings, fire, explosion or accident; and interruption or failure of utility service.
• “Official Spectator Boat” means designated boats at each Event used as spectator boats which will get ticketholders close to the heart of the racing action.
• “Promoter” means SailGP or any third-party delivery agency who has been appointed by SailGP to organise and promote the Event.
• “Race Stadium” means the designated area away from the racing where the public can enjoy live entertainment, free and interactive programming specific to each Event, access to the SailGP merchandise shop, interactive displays and exhibits that delve into the technology behind SailGP.
• “Series” means the international series of professional sailing events and programs called “SailGP”.
• “Teams” and each a “Team” means each professional sailing team that competes in the Series.
• “Waterfront Tickets” means general admission to the race stadium and/or a reserved grandstand ticket by the waterfront.
• “Waterfront Premium Tickets” means general admission the the race stadium and/or a reserved grandstand ticket by the waterfront together with hospitality.

1. Refund Policy

General

1.1 Tickets are non-refundable except as outlined in this Ticket Refund Policy or as required by law.

1.2 No booking or delivery fees will be refunded if the Event is cancelled, Promoter will refund the person who purchased the ticket, the ticket price using the same payment method used to purchase the ticket. Except where required by law, no refunds will be given in relation to any handling fees or charges paid in addition to the ticket price. A refund will only be processed once corresponding funds have been received from the event promoter (if applicable).

1.3 Without prejudice to clause 1.2, the Promoter reserves the right to change, amend or even cancel part of the Event programme as operationally required either pre or during the Event. If for whatever reason any support event, performance, activity, facility or line-up of any other peripheral entertainment organised or staged at the Event are subsequently changed or cancelled, no ticket refund or exchange shall be due nor will it be offered as a result of any change.

1.4 If an Event or Entertainment is cancelled due to a Force Majeure Event then a full refund will be provided.

2. Waterfront Tickets

Single race day tickets

2.1 A full refund will be provided if the Race Stadium does not open.

2.2 A full refund will, be provided if Race Stadium opens, but the Event is cancelled before First Race has started.

2.3 A full refund will, be provided if Race Stadium opens, but the Event is cancelled before First Race has started and ticket grants access to view Entertainment which has been cancelled.

2.4 No refund will be provided if Race Stadium opens, the Event goes ahead but Entertainment is cancelled.

2.5 No refund if Race Stadium opens and First Race has started.

2.6 No refund shall be provided if the Race Stadium opens, the Event is cancelled before First Race has started but the ticket grants access to view Entertainment which is performed.

Waterfront Premium tickets

2.7 If the Race Stadium opens, the Event is cancelled before First Race has started and there is no Entertainment being performed at the Event then a partial refund will be provided at the discretion of Promoter for Waterfront Premium ticketholders, to account for the value of hospitality offered.

Weekend tickets

2.8 In accordance with the above principles, Promoter will provide a partial refund which shall be calculated based on the number of days scheduled racing is cancelled.

3. On-Water Tickets

Single race day tickets

3.1 No refund if Official Spectator Boat leaves the dock and First Race has started.

3.2 A full refund will be provided if the Official Spectator Boat does not leave the dock.

3.3 No refund shall be provided if the Official Spectator Boat does not leave the dock but the ticket grants access to view Entertainment which is performed.

3.4 A full refund shall be provided if the Official Spectator Boat does not leave the dock, the ticket grant’s access to view Entertainment which has been cancelled.

Weekend tickets

3.5 In accordance with the above principles, Promoter will provide a partial refund which shall be calculated based on the number of days scheduled racing is cancelled.

4. Bring Your Own Boat

4.1 No refund shall be provided if the First Race has started.

4.2 A full refund at the discretion of Promoter will be provided if the Event is cancelled before First Race has started.

4.3 No refund shall be provided if the Event is cancelled before First Race has started but the ticket grants access to view Entertainment which is performed.

5. Team Base Tours

5.1 Should a Team Base tour be cancelled the ticket holder will be offered the next available time slot.

5.2 If the time slot allocated is not suitable for the ticket holder they will be offered a full refund.

6. SailGP Adrenaline Lounge or Chalets

Single-day tickets

6.1 A full refund will be provided if Adrenaline Lounge and chalets (if applicable) do not open.

6.2 No refund if Adrenaline Lounge and chalets (if applicable) open and First Race has started.

6.3 No refund if Adrenaline Lounge and chalets (if applicable) open, but the Event is cancelled before First Race has started.

6.4 No refund if Adrenaline Lounge and chalets (if applicable) open, the Event is cancelled before First Race has started but the ticket grants access to view Entertainment which is performed.

6.5 If the Adrenaline Lounge and chalets (if applicable) open, the Event is cancelled before First Race has started and there is no Entertainment being performed at the Event then a partial refund will be provided at the discretion of Promoter, to account for the value of hospitality offered.

Weekend tickets

6.6 In accordance with the above principles, Promoter will provide a partial refund which shall be calculated based on the number of days scheduled racing is cancelled.

Sponsorship packages

6.7 The above principles will apply to all tickets acquired through a sponsorship package unless parties have specified in writing that the Ticket Refund Policy is not applicable.